Terms & Conditions

1. Introduction

These terms and conditions govern the booking of our services. By making a booking, you agree to be bound by these terms.

2. Booking and Payments

Bookings can be made via [insert booking methods: e.g., email, phone].

A deposit of £25 known as a booking fee, is required at the time of booking. This fee is non-refundable.

The balance must be paid after Consultation or Treatment.

However, after consultation if I find that Wax Removal isn’t required then no extra charge other than the booking fee will required.

Prices are subject to change, but changes will not affect bookings already confirmed.

3. Cancellation Policy

Cancellations made within 48 hours of appointment will still be charged at fee of £25

Cancellations made less than 24 before the appointment or no-shows will be charged the full amount.

Clear2hear reserves the right to cancel or reschedule appointments due to unforeseen circumstances.

4. Changes to Appointments

Clear2hear endeavour to avoid any changes to confirmed bookings. However, in exceptional cases, we may need to make changes. I will inform you as soon as possible and offer a rescheduled time.

5. Consent to Treatments

By consenting to a treatment, you acknowledge the inherent risks and agree that clear2hear will not be held liable for the outcomes.

Clear2hear commit to supporting and addressing any concerns arising from the service provided.

6. Client Responsibilities

Please use Olive Oil 3 days prior to your appointment into your ears to soften any Wax that needs irrigating.

PLEASE DO NOT USE OTEX

Provide accurate and complete information when booking.

7. Service Provider Responsibilities

Clear2hear commits to providing services to the best of our ability and maintaining a safe environment for our clients.

Clear2hear is a Mobile service in Worcestershire therefore travel time will be included with the booking slot, if there’s a change in my arrival time due to travel etc I will do my best to keep you informed of my arrival time.

8. Data Protection and Privacy

Clear2hear adhere to data protection laws in handling personal information. Your information will be used only for providing and improving our services.

9. Limitation of Liability

Clear2hears liability for any issues arising from our services is limited to the service fee paid.

Clear2hear are not liable for indirect or consequential losses.

10. Force Majeure

Clear2hear are not responsible for any failure to perform due to circumstances beyond our control (e.g., natural disasters, pandemics).

11. Dispute Resolution

Any disputes arising from these terms will be resolved through negotiation and, if necessary, mediation.

12. Contact Information

For inquiries or complaints, please contact us at Clear2hear@yahoo.com.

13. Amendments

Clear2hear reserve the right to amend these terms and conditions. Any changes will be communicated to you.

13. Governing Law

These terms are governed by Care Quality Commission (CQC) under the Health & Care Act 2008